This Shipping Policy explains how Shanghai Bankang Fitness Equipment Co., Ltd. (“we”) ships fitness equipment worldwide, including processing times, shipping methods, transit times, duties and taxes, and what to do if your order arrives damaged.
1. Order Processing Time
- Orders are processed within 3-7 business days after payment confirmation (stock items).
- Custom or made-to-order equipment requires additional production time, which will be confirmed in your quotation.
2. Shipping Methods
- Sea freight (LCL — less than container load): the standard method for strength machines and cardio equipment; your goods share a container with other cargo.
- Sea freight (FCL — full container load): recommended for large orders or full container purchases.
- Air freight: available on request for small or urgent orders.
- Door-to-door or port-to-port: delivery terms (EXW, FOB, CIF, DDP, DAP) are agreed per order and stated on your quotation.
3. Estimated Transit Times
| Destination | Sea freight (LCL) | Sea freight (FCL) |
|---|---|---|
| United States (West Coast) | 25-35 days | 20-30 days |
| United States (East Coast) | 35-45 days | 30-40 days |
| Europe (main ports) | 30-40 days | 25-35 days |
| Australia / Middle East | 25-40 days | 20-35 days |
Transit times are estimates from port of loading to port of destination and do not include processing time, customs clearance or inland delivery. Delays caused by carriers, ports, weather or customs are outside our control.
4. Duties, Taxes and Customs
- Depending on the agreed delivery term, import duties, VAT/GST and customs clearance fees may be payable by the buyer upon arrival.
- For DDP (Delivered Duty Paid) orders, all applicable duties and taxes are included in your quotation.
- We provide commercial invoices and the documentation required for customs clearance.
- Buyers are responsible for compliance with their country’s import regulations.
5. Tracking
Once your order ships, we will provide tracking details and the estimated arrival window. For sea freight, we will also coordinate the arrival notice with your local agent or forwarder.
6. Receiving Your Order
- Inspect before signing: check the packaging for visible damage before signing the delivery receipt. If damaged, note it on the receipt (“damaged packaging”) and take photos.
- Report any damage, shortage or incorrect items to us within 48 hours of delivery (see Returns & Refunds).
- Equipment is delivered unassembled in protective packaging. Assembly instructions and tools are included; installation services can be quoted on request.
7. Lost or Delayed Shipments
If a shipment is significantly delayed or lost in transit, we will work with the carrier to trace it and, where applicable under the agreed delivery terms, arrange compensation or replacement.
8. Force Majeure
We are not liable for delays caused by events beyond our reasonable control, including but not limited to port congestion, customs holds, strikes, natural disasters, epidemics or government actions.
9. Contact Us
Shipping questions? Email [email protected].
Shanghai Bankang Fitness Equipment Co., Ltd.
上海伴康健身器材有限公司
Xinfeng Road, Langxia Town, Jinshan District, Shanghai, China
Email: [email protected]