This Returns & Refunds Policy applies to purchases from Shanghai Bankang Fitness Equipment Co., Ltd. (“we”). We want you to be completely satisfied with your equipment. If something is wrong, please contact us — we will make it right.
1. Quality Issues (Damaged, Defective or Incorrect Items)
- Report the issue within 14 days of delivery by emailing [email protected] with your order number, photos and a short description.
- Depending on the issue, we will offer one of the following: replacement parts shipped to you, a replacement product, a repair, or a refund.
- Where a replacement part resolves the issue (the most common case for freight-shipped equipment), we will dispatch the part at no cost.
2. Non-Quality Returns (Change of Mind)
- You may cancel an order before shipment free of charge.
- After delivery, change-of-mind returns are accepted within 14 days only for unopened, unused products in original packaging, subject to a restocking fee of up to 20%.
- The buyer is responsible for return shipping costs for non-quality returns.
3. Non-Returnable Items
- Customised, made-to-order and clearance products.
- Products that have been assembled, used or modified, unless defective.
- Consumable parts (cables, grips, pads) with signs of wear.
4. Refund Process and Timing
- Once the return is approved and, where applicable, the product is received and inspected, we process the refund within 7-10 business days.
- Refunds are issued to the original payment method (bank transfer, PayPal or card).
- Shipping costs are refunded only where the return is due to our error or a defective product.
5. Warranty Claims
Issues arising after the return window are handled under our Warranty Policy.
6. Contact Us
To start a return, email [email protected] with your order number and photos. We respond within 1-2 business days.
Shanghai Bankang Fitness Equipment Co., Ltd.
上海伴康健身器材有限公司
Xinfeng Road, Langxia Town, Jinshan District, Shanghai, China
Email: [email protected]