Answers to the questions we hear most often from gym owners, hotel managers and home fitness buyers.
Orders & Pricing
Do you sell direct from the factory?
Yes. Shanghai Bankang Fitness Equipment Co., Ltd. is a manufacturer of commercial fitness equipment, and you buy directly from us with no distributor markups.
What is the minimum order quantity (MOQ)?
Most strength machines have a MOQ of 1 unit. Cardio machines and free weights may have higher MOQs — check with our team for your specific product.
Can I get a sample or a single machine before ordering in bulk?
Yes, single-unit orders and samples are welcome for most strength machines.
How do I get a quotation?
Use our quote request form, or email [email protected] with the products and quantities you need. We usually reply within 1 business day.
Shipping & Delivery
How long does delivery take?
Processing takes 3-7 business days. Sea freight to the US West Coast takes about 25-35 days, to Europe 30-40 days. See our Shipping Policy for details.
Who pays import duties and taxes?
It depends on the delivery term in your quotation. We can quote DDP (all duties included) or DDU/DAP (buyer pays on arrival).
Do you ship to my country?
We ship worldwide — North America, Europe, Australia, the Middle East and more. Contact us to confirm service to your destination.
Products & Quality
What standards are your machines built to?
Our machines are CE and ISO 9001 certified and built to meet EN 957 / EN 20957 test requirements. ASTM F2276 documentation can be provided on request for US projects.
What is your warranty?
Lifetime frame warranty, 3 years on moving parts, 1 year on electronics and cables. See our Warranty Policy.
Are the machines hard to assemble?
Machines ship unassembled with detailed instructions and all tools. Most strength machines take 1-2 hours to assemble with two people. Installation service can be arranged in some regions.
Can products be customised?
Yes — custom colours, branding and configuration are available for bulk orders. Lead time and pricing will be confirmed in your quotation.
After-Sales
What if a part is damaged during shipping?
Report it within 48 hours of delivery with photos, and we will send replacement parts free of charge. See our Returns & Refunds Policy.
Do you supply spare parts?
Yes, all common spare parts (cables, pulleys, pads, consoles) are available, and we ship them within 48 hours of confirmation.
Still Have Questions?
Email [email protected] or use our contact form — we reply within 1-2 business days.