Your warranty and spare parts support — what is covered, how to claim, and how to get parts fast.
Warranty Coverage at a Glance
| Component | Period |
|---|---|
| Structural frame | Lifetime |
| Moving mechanical parts (bearings, pulleys, pivots) | 3 years |
| Cables and upholstery | 1 year |
| Electronics (consoles, motors, sensors) | 1 year |
| Consumables (grips, pads, straps) | 90 days |
Full terms in our Warranty Policy.
How to Claim
- Email [email protected] with: order number, model (e.g. MF-SM100), photos or a short video of the issue, and a description.
- Our team diagnoses the issue within 1-2 business days and confirms the remedy.
- Replacement parts ship within 48 hours of confirmation, with tracking.
Ordering Spare Parts
- Common parts kept in stock: cables, pulleys, guide rods, pads, upholstery, foot straps, rollers, selector pins, springs, consoles, motors and drive belts.
- Email us with your model number and the part you need (photo helps). We quote within 1 business day.
- Spare part orders ship worldwide by courier or sea freight depending on size.
What Is Not Covered
- Damage from misuse, overloading or unauthorised modification.
- Normal wear of consumables after the periods above.
- Transport damage — this is covered by the delivery process in our Returns & Refunds Policy (report within 48 hours).
Contact
Email [email protected] — we reply within 1 business day.